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HEART OF LUXE

Consignment & Buyout Services

Thank you for considering us to sell your items. Heart of Luxe offers comprehensive online and offline selling channels to promote the products. We accept following items of various luxury brands: Bags, Small Leather Goods, Accessories and Shoes.

HEART OF LUXE

Consignment & Auction Services

1. Provide information of the selling item(s)

Either ONE of these methods is accepted:
1. Visit our stores for inquiry, 2. WhatsApp 54086051 with the followings information: Name of item(s), Condition, Inclusion (If any) and Photos of item(s), i.e. front and back, inner part, hardware or 3. Fill in the online form (For registered members ONLY)

***NO EXTRA FEES FOR ALL CONSIGNMENT AND BUYOUT SERVICE***

2. Get a quote

Customers would receive a rough quotation. The actual quotation is finalized upon in person inspection. All pricing is valid within 3 days.

***NO EXTRA FEES FOR ALL CONSIGNMENT AND BUYOUT SERVICE***

3. Ship the item(s)

Either ONE of these methods is accepted:
1. Trade in person, 2. SF - freight prepaid (Receiver info: Heart of Luxe 54086051. Please send us the tracking no. through WhatsApp) or 3. Door pickup (5 or more items) - Appointment required

***NO EXTRA FEES FOR ALL CONSIGNMENT AND BUYOUT SERVICE***

4. Create consignment or contract

Customers’ personal information is needed (including HKID). For SF delivery, the consignment/contract would be sent for review to ensure correct information.

***NO EXTRA FEES FOR ALL CONSIGNMENT AND BUYOUT SERVICE***

5. Launch item(s)

Customers will be informed once the item(s) is launched. For buyout services, payment would be settled within 3 working days via bank transfer/ by cheque. For consigned item(s), customers will receive payment via bank transfer/by cheque within 3 working days after sold.

***NO EXTRA FEES FOR ALL CONSIGNMENT AND BUYOUT SERVICE***

Authenticity

Heart of Luxe rigorously authenticates all products. All items must be accepted by the customer before completing the transaction. If any items are found inauthentic, there will be a $300 charge.

Merchandise Consignment or Buyout Terms

  • Heart of Luxe may decide whether to accept a product for consignment or acquisition without giving reasons.
  • Heart of Luxe does not guarantee successful sale for any consigned items.
  • If the customer wants to retrieve the product, he/she must notify Heart of Luxe at least 24 hours in advance verbally or through message. Please bring along the copy of the consignment Letter and personal identification documents to retrieve relevant items from the original store. If the customer requests to retrieve the product within 3 weeks after the consignment, each product will be charged 10% of the finalized quotation as storage fee. If the product price is less than HK$3,000, HK$300 will be charged as storage fee.
  • If Heart of Luxe fails to return the product to the customer within 60 days after the customer’ s request, the item will be considered as sold and payment will be settled to the customer.
  • Heart of Luxe reserves the right to return the product to the customer at any time if it believes that the product is no longer suitable for consignment.
  • If Heart of Luxe is unable to contact the customer to return the item, Heart of Luxe will hand the consignment item to the police as lost property.
  • Heart of Luxe may handle the product in any way (including destruction) if the customer does not retrieve the product within 30 days of the return notice. Heart of Luxe does not need to explain the final treatment method to the customer, and it can also receive related benefits.
  • Consigned products may present normal wear and tear due to rental, display, moving or storage. Heart of Luxe is not responsible for the damage.
  • Customers must verify the goods in person when retrieving the items, and complaints afterwards will not be accepted.
  • If Heart of Luxe loses the consigned item, 80% of the product's selling price will be served as compensation. Customers cannot ask for additional compensation due to the rarity, uniqueness, appreciation potential, emotional value or other reasons of the goods.
  • Heart of Luxe shall not be responsible for the losses caused by irresistible external factors (such as war, civil unrest, natural disasters, etc.).

**If there are any inconsistencies between different language versions, the Chinese language version shall prevail.**